Good day,No, you cannot work with a firewall that you have no control over - but you CAN work with the people who administer that firewall. In fact, those people have been trying to work with you for four weeks and have received ZERO response.
The ONLY way to get around this is the Dedicated IP. Which as above is a extra cost. If the service that you are using is blocking the service you will need to resolve the issue with them. We can not work with a Firewall that we have NO control over.
Thanks,
Jon Bryson
BlueHost.com
888.401.4678
2008-12-02
Still Blue...
So I asked the problem to be escalated to "Support Level 2" and I got:
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1 comments:
Seems ironic to me that Bluehost will fight to keep t3h 3v!l pr0n off their customers' web sites, but won't take action against someone who's let script kiddies take over their public directories.
Time to switch hosts.
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